BBB Reviews

From start to finish our experience with Metroplex Pools was excellent. Steve, the owner, was very personable, took time to explain the process and answer any questions we had. He made the buying experience very simple and easy. The construction process took 4 days from digging and setting the pool to final concrete work. Mike, the construction manager, is very knowledgable and very conscientious at getting the pool set perfectly. The concrete crew was very professional and also did a great job. We are now enjoying a beautiful Leisure salt water pool thanks to Steve and his team. They go out of their way to make sure everything is built the way you want it. It was a pleasure doing business with Metroplex Pools.

Dan Meeker

We had Steve and his crew install our new pool in Mansfield this past spring. Everyone on his team was great to work with and very friendly. The whole process only took about 3 weeks from start to finish. It was a great experience and we are very happy with the result.

Scott Oliver

Metroplex Pools are awesome to work with, from Steve, our sales contact; Mike, our great landscaper;Jose, the electrician & Juan, the concrete contractor. Their quality of work was outstanding! From previously owning an above ground pool for 20 yrs, the maintenance on this fiberglass pool is so minimal, that we spend our time in the pool instead of always cleaning it! We absolutely love it! Best home investment improvement ever! Y'all are welcome to see it!

Gwen Young

We just had our pool completed on 3/2/2017. First let me tell you that Steve and his crew did a great job with our pool. Steve actually made a drawing on his first visit to our house and it was a spot on design for what he put in the ground and the concrete around the pool. The whole process took a week from the first bucket full of dirt to curing concrete. The reason we decided to use Steve for our pool was his honesty when we first met. My wife wanted a pool with a built in hot tub. When Steve found out we do not have gas he steered us toward another pool style because the electric heater would not heat to the level you expect for a hot tub. I will and have recommended Metroplex pool to friends and family.

Eric C.

We were very nervous about spending this amount of money and on a product we had little knowledge about. To further complicate things a very small yard with some very large trees and not much road access. I interviewed several fiberglass pool companies and Steve was the only one who took the time to show up and perform a visual inspection of our yard. So we bit the bullet and bought the pool! Steve is a really genuine guy and he and his team are awesome. Very impressive group of guys. Steve is provided knowledge and comic relief during construction whereby we had a freeze and weeks of rain. He made us feel very comfortable. I can be quite a challenge to deal with and Steve handled it well. I hope he doesnt have too many ulcers from the experience :)

Tammy Salas

Metroplex Pools provided me with not only a great pool for my family, but excellent customer service from the beginning of the process. Steve was extremely accommodating and sought to truly understand my needs as we worked together to choose the pool that was perfect for us. The planning and logistics all flowed smoothly and my pool was in and complete within a week. The installers were professional and done a great job! Steve even followed up with me several times after the install to ensure things were going good. I would definitely recommend Metroplex Pools to anyone looking for an inground pool. - From a Satisfied Customer -

Tameka M.

Steve and team did a fantastic job in installing my fiberglass pool. They explained the process and was on time and within budget. Overall a very positive experience. I would highly recommend Metroplex pool for your pool project.

Kiven W.

Excellent service! Delivered what they promised. We love our new leisure pool.

Wayne W.

Steve at Metroplex Pools was great. We love our new pool, and he was very attentive both during and after the installation.

N.W.

We had a previous relationship with Steve, so we knew how he worked and we knew that he was the guy to make our pool dreams a reality. So, when we had all of our plans put together we called Steve with Metroplex Pools. It took about one month to get all the permits and final drawings done for th HOA. Steve and Mike did the foot work with the city and my husband worked with the HOA. Mike started digging the pool on a Thursday morning, working diligently until everything was complete, about 10 days later (including a weekend) we were swimming in our pool. It is awesome. We chose the Paladium, put spa jets in one end and added a heater! We are in the pool/spa everyday! I highly recommend Metroplex Pools. Steve and Mike are the best!

Cynthia Solomon

Metroplex Pools is one of the best contractors I've ever worked with! The owner Steve knew the answer to all my questions. When they were done the left the job site in perfectly condition. And most importantly he always answered my calls.

Chris Garek

Metroplex Pools is a wonderful company. The beautiful pool they built as well exceeded our expectations. The owner was on top of everything every step of the way. He even came out on a Sunday to do our estimate.

Connie Atwal

We are still in the planning process for our pool but have been very impressed by Steve and his crew so far. Professional, punctual, and ethical... A pleasure to work with.

Bonnie Hale

I love our pool! The crew is excellent and they did an awesome job.

Griselle Salgado

Steve and the crew came out to my home and did an excellent job with my new pool.

Mario Garcia

We're very happy with the pool Metroplex Pools built for us. The process was fast and easy. Steve was responsive to any concerns we had. His contractors and employees were respectful and helpful. The price was reasonable. Our back yard is now an oasis!

Randy Gillmore

Metroplex Pools did a good job on my pool. The design fit into my limited space and looks great with the view in the backyard.

Randal Wilson

Metroplex was on time and on budget. The pool and water feature look great. Good job Steve!

Max Maxwell

Steve at Metroplex Pools was very knowledgeable and helpful during our selection and purchase of our fiberglass pool, making the process simple and painless.

Wendy Rice

Sales rep was good to help us get the right setup and worked with us to get extra cement area done. Pool install was fast and went as indicated. Quality of the pool and components seems good so far. Could have used a little more training on the pump system, cleaning and maintenance. Follow up issues have been few and taken care of in timely manner, with a little extra reminders and communication from my side.

Dale Burrows

I met with several fiberglass pool companies before making the decision to work with Metroplex Pools. And with that price tag, you better hope you make the right decision. What were the deciding factors? 1. Steve's attention to detail at our meetings even laying out the size and location of the pool in my yard several times. 2. I wanted to work with a company that installed Leisure Pools and Hayward equipment because of their quality. I also wanted a saltwater system that another company tried to talk me out of but ultimately avoided my question as to why. 3. Steve's serious commitment to give you the best quality out there. I made the right decision to work with Metroplex Pools. Not only did Steve stay in contact with me through the process, he always responded to my texts or calls. Steve is a professional. He also knew when to use comic relief to calm my concerns, concerns which he had already foreseen and had already addressed in his finish plan. This guy
knows what he is doing. My pool is exactly what I wanted. It is so beautiful and it's less costly to maintain than the guinite pool I had previously. My friends and family already knew who installed my pool but contractors doing remodeling work at my home and neighbors have inquired. I don't hesitate to say. I will always recommend this company. Thank you, Steve and your crew, for turning my backyard into an oasis, my new outdoor living space for many years.

Carol Moize

We just had our pool completed on 3/2/2017. First let me tell you that Steve and his crew did a great job with our pool. Steve actually made a drawing on his first visit to our house and it was a spot on design for what he put in the ground and the concrete around the pool. The whole process took a week from the first bucket full of dirt to curing concrete. The reason we decided to use Steve for our pool was his honesty when we first met. My wife wanted a pool with a built in hot tub. When Steve found out we do not have gas he steered us toward another pool style because the electric heater would not heat to the level you expect for a hot tub. I will and have recommended Metroplex Pool to friends and family.

Eric Champion

My wife and I had a very positive experience when we purchased a pool in 2016. Steve and Metroplex Pools were honest and helpful and installed a great pool for us. I highly recommend them if you want a pool.

Gary Ollerman

Steve and his crew were great!! I searched high and low given I live in East Texas and not the Metroplex for a reliable contractor that was honest and cost effective. What I got was a wonderful job by a crew that really cared about my needs and were willing to drive to East Texas from the Metroplex to ensure my job was done right!! I got an amazing outside oasis that was carefully thought out and planned. I got superior workmanship and outstanding customer service. Steve was my sounding board for many ideas and together we chose a superior product that fit both my landscape and my budget beautifully. I would highly recommend this group of people when thinking of installing your own outside Oasis!!

Lesa Phillips

Excellent service! Delivered what they promised. We love our new leisure pool.

Wayne Williams

Steve at Metroplex Pools was great. We love our new pool, and he was very attentive both during and after the installation.

Nicole Williams

Steve was absolutely wonderful to work with. The guys that installed the pool were great. Would have had it installed in a week but rain slowed the concrete pour. It was exactly what we wanted. They did a phenomenal job. Would recommend them to anyone and actually have to several. One was our home builder and he commented on how nice it looked as well as the build quality of the Leisure Pool. He stated that he has seen fiberglass pools from other manufacture and it was not as clean and finished as the Leisure Pool.

Chris L.

We had Steve install a pool at our new house in May and we have been very happy with the result. We chose Steve because we thought he could get our pool in the ground faster than other dealers, and because we hoped that as a smaller shop he would be able to provide better service - both of those assumptions turned out to be correct. Steve had our pool installed, start to finish, in ~4 days. The pool looks fantastic and the quality of the work was first-rate. In addition, since the installation, Steve has been very responsive, and even came out himself to help us clean the pool after an electricity issue at our house caused the pumps to be inoperable for an extended period of time. Most importantly, Steve did what he said he was going to do and outperformed our expectations - we would highly recommend him going forward.

Adam B.

We LOVE our pool. Steve is a hoot, and is very easy to work with. Our experience with Steve is realistic about the options on the pool and doesn't push for the fancy stuff if you don't want it (different than the gunite guys I talked to). The installation was amazing to watch, and Steve worked through all the little requests we had during that process. The construction crew that comes in is extremely professional, and they set your mind at ease! It is exactly as we wanted, and is very easy to maintain! Not sure what was up with the couple of weird reviews, but they seemed to be bogus. We asked for references... he showered them on us. One of those references was even an old friend of mine! We got to go see a couple of those pools and we were convinced! Everyone else was very happy. We are exceptionally happy. Metroplex pools has built a business on satisfying customers, and they are doing very well!

Duane P.

My pool was completed 2/24/17, so I’ve now had it for almost 4 months. I love it! Steve was great to work with… very honest when it came to helping me make decisions on my new pool, but on a couple of points where I knew what I wanted he knew when to let me use my ideas too, even when he would have gone a different route. The result was a pool that I couldn’t be happier with. There were a few issues along the build, as there probably usually are, but Steve always addressed and resolved them quickly, and he usually even called me before I could call him first to let me know he was aware and working on it. So far the maintenance of the fiberglass vs gunnite was worth going this route. There was a definite learning curve but I maintain my pool myself and it’s not a big deal, or super expensive either so far. I started swimming in early March too, so I’m loving the heater. I wouldn’t hesitate to recommend Metroplex Pools to anyone looking for an in-ground pool.

Jesse L.

Metroplex Pools did a good job on my pool. The design fit into my limited space and looks great with the view in the backyard.

RPW